About the job
About SpotOn
At SpotOn, we empower independent restaurants with innovative technology that helps them thrive in a competitive landscape. Our award-winning point-of-sale system and AI-driven profit enhancement tools are designed to enable restaurant operators to optimize their profits, streamline their operations, and retain top talent. Every solution we offer is supported by a dedicated team committed to the success of our restaurant partners.
Recognized as the #1 Restaurant POS by G2 (Fall 2025), based on user ratings
Top-rated point-of-sale for restaurants, bars, retail, and small businesses according to Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple consecutive years
We are passionate about moving swiftly, caring deeply, and advocating for independent restaurant owners to pursue their passions. If you seek to make a meaningful impact through dedication and hard work, SpotOn is the right place for you.
Position Objective
The Manager of Client Operations is responsible for leading a team of specialists to achieve operational excellence and implement process improvements. This role ensures alignment with strategic goals while enhancing team capabilities and promoting interdepartmental collaboration.
This position manages the complete account lifecycle—from onboarding and provisioning to ongoing maintenance and offboarding—ensuring efficiency, accuracy, and adherence to company standards. The ideal candidate is a meticulous leader with operational expertise, a focus on process optimization, and a proven track record of enhancing team performance and maintaining quality control.
Core Responsibilities
Team Leadership & Development
Guide and cultivate a team of specialists and associate managers, promoting accountability, engagement, and high performance.
Establish clear objectives and performance expectations aligned with departmental goals.
Deliver ongoing coaching, constructive feedback, and professional development opportunities to enhance team skills.
Oversee workload distribution, ensuring balanced capacity, productivity, and service excellence.
Manage the recruitment, onboarding, and training processes to foster a high-performing team culture.
Client & Cross-Functional Collaboration
Serve as a primary contact for client-facing teams and stakeholders, ensuring clarity on project requirements and timelines.

