Qualifications
The ideal candidate will possess:A strong background in customer service and employee engagementProven experience in a managerial roleExcellent analytical and problem-solving skillsExceptional communication and interpersonal abilitiesA degree in Business Administration, Human Resources, or a related field is preferred
About the job
Join Qantas Group as the Manager of Customer and Employee Experience, where you will play a pivotal role in shaping the experiences of our customers and employees alike. In this dynamic position, you will be responsible for analyzing feedback, implementing innovative solutions, and leading initiatives aimed at enhancing satisfaction and engagement across all touchpoints.
Your leadership will guide a team dedicated to creating a culture that prioritizes exceptional service and employee well-being. If you are passionate about driving change and fostering a positive organizational culture, we want to hear from you!
About Qantas Group
Qantas Group is Australia's largest airline, renowned for its commitment to excellence in customer service and operational reliability. With a rich history spanning over a century, we are dedicated to providing our customers with an unparalleled travel experience while ensuring a rewarding and engaging workplace for our employees.