About the job
About Zscaler
Zscaler stands at the forefront of zero trust security as a global leader. Our innovative solutions empower major enterprises, critical infrastructure entities, and government agencies to safeguard users, branches, applications, data, and devices while driving digital transformation. With a presence in over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform harnesses advanced AI to tackle billions of cyber threats and policy violations daily, promoting productivity gains for modern businesses by minimizing costs and complexities.
At Zscaler, we believe that your impact is more important than your title, and trust is cultivated through results. We prioritize transparency and encourage constructive, honest debate, enabling us to reach the best ideas swiftly. Our high-performing teams are designed to create significant impact rapidly and with excellence. We foster a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
Embracing an “AI Forward, People First” philosophy, we accelerate innovation and empower our team members to realize their full potential. If you are motivated by purpose, excel at solving complex challenges, and aspire to make a positive global impact, we welcome you to join Zscaler in shaping the future of cybersecurity.
Role
We are seeking a dynamic Manager of Technical Success Management based in Japan, reporting to the Senior Director of Technical Success Management within our Customer Success Organization. You will lead a global, customer-focused team committed to delivering exceptional experiences and uncovering innovative solutions for our premier accounts. Your leadership will cultivate a customer-centric culture that drives adoption, satisfaction, and continuous growth in the Japanese market.

