About the job
Join AYANA Hospitality as a proactive Guest Relation Officer fluent in Mandarin, located at our Delonix Hotel Karawang. In this pivotal role, you will be the first point of contact for our esteemed Mandarin-speaking guests, ensuring they experience unparalleled service and support throughout their stay.
Key Responsibilities
- Greet and assist guests during check-in and check-out processes, ensuring a seamless experience.
- Respond to guest inquiries, concerns, and requests with promptness and professionalism, upholding high standards of customer service.
- Possess in-depth knowledge of hotel services, amenities, and local attractions to provide accurate and helpful information to guests.
- Collaborate with various departments to fulfill guest needs and accommodate special requests efficiently.
- Document and communicate guest preferences and special requirements effectively to enhance their experience.
- Foster a warm and inviting atmosphere to encourage guest loyalty and repeat visits.

