About the job
The Marketplace Operations Manager plays a vital role in overseeing the daily operations of our online marketplace, ensuring an exceptional shopping experience for customers while optimizing operational efficiency. This position necessitates collaboration across multiple departments to formulate strategies that enhance performance and stimulate growth.
- Manage daily operations related to order processing.
- Ensure timely receipt of orders within the marketplace platform.
- Handle internal invoicing and coordinate the transfer of orders to the Warehouse team.
- Monitor warehouse order preparation progress.
- Coordinate shipping and delivery logistics, manage transportation providers, and ensure timely order deliveries.
- Oversee return processing in the system and liaise with the account manager on claims.
- Track performance metrics and monitor order fulfillment rates.

