About the job
ISTA Personnel Solutions in South Africa is actively seeking a meticulous and highly organized Medical Scheduling Coordinator / Agent to become an integral part of our remote team. In this position, you will play a crucial role within our call center, focusing on coordinating medical appointments and managing schedules to facilitate seamless communication among patients, healthcare providers, and home care teams. We are looking for candidates with a proven track record in medical scheduling.
Working Hours: This role requires availability during EST hours (15:00 PM - midnight SA time), Monday to Friday. Please note that South African working times may vary due to daylight savings adjustments.
- Internet Requirement: Candidates must have a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, supporting a wired Ethernet connection.
- Power Backup: A reliable power backup solution is essential to manage loadshedding or power outages.
Key Responsibilities:
- Appointment Coordination: Schedule and oversee patient appointments, ensuring availability of necessary resources and personnel.
- Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling inquiries.
- Patient Management: Keep accurate and current records of patient appointments, healthcare needs, and preferences.
- Home Care Coordination: Collaborate effectively with home care teams to ensure timely scheduling of appointments that meet patient needs.
- Problem Solving: Resolve scheduling conflicts or issues promptly, developing solutions that benefit both patients and healthcare providers.
- Data Entry: Accurately input and update patient information within the scheduling system.
- Compliance: Adhere to all healthcare regulations and privacy laws related to scheduling practices.

