About the job
Job Title: Medical Virtual Assistant / Front Desk Receptionist (Counseling Center)
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM Hawaii Time | Lunch Break: 12:30 PM – 1:30 PM Hawaii Time
Work Days: Monday – Friday
Salary: $5 – $6 per hour based on experience
Job Code: JC-LCC
Workplace: Remote
Scope of Work/Responsibilities
Join our dynamic counseling center that delivers essential behavioral and mental health services. As a vital member of our team, you will be responsible for front desk operations, scheduling patient appointments, and providing administrative support. Your role will involve being the first point of contact for patients, ensuring professional communication, efficient scheduling, and seamless administrative processes in a busy healthcare environment.
We seek an individual with exceptional attention to detail, superior phone communication skills, and the ability to juggle multiple tasks while delivering outstanding support to our clinicians and ensuring patient satisfaction.
Key Responsibilities
- Answer inbound calls in a timely and professional manner
- Manage patient scheduling and appointment arrangements
- Differentiate between appointment types such as consultations and treatment sessions
- Ensure all patient documentation is complete and organized
- Maintain accurate patient records using the SimplePractice EHR system
- Utilize the clinic’s internal messaging system to communicate with patients
- Coordinate patient care and follow up on appointments or requests
- Assist with converting marketing leads into scheduled appointments
- Verify insurance information and assist with prior authorizations
- Support billing processes by organizing documentation and completing necessary paperwork
- Assist with pre-operation coordination and convey scheduling details to clinicians
- Ensure timely completion of administrative tasks and patient requests
- Provide professional, patient-centric customer service and communication
Tools & Systems
- SimplePractice EHR
- Video conferencing tools (Zoom, Google Meet)
- Google Voice for telecommunication

