Part-time|€15/hr - €17/hr|On-site|Nordhausen, Thüringen, Deutschland
Join Our Team at Agentur für HaushaltshilfeYour number one choice for professional household assistance and daily support in Germany.We believe that every individual in need of assistance deserves to live where they feel most comfortable for as long as possible: at home! Our service goes beyond just household chores; we provide time, care, and a helping hand to significantly enhance quality of life and relieve family members. If you want to make a meaningful impact, you are in the right place!What We Offer YouFlexible (family-friendly) working hours – options for student jobs, mini-jobs, and part-time positions, Monday to FridayMini-job salary: €15/hour (monthly earning limit €603, equivalent to 40 hours/month), salary for permanent position: €17/hourReimbursement for travel costs: €0.30/kmBasic helper qualificationCompany health supplementary insurance – health budget of €600 per year (after probation period)Company pension plan – with employer contribution (after probation period)Germany Ticket – as a job ticketJob bikeCorporate benefits – employee discounts with exclusive perksTeam events – such as summer festivals and Christmas partiesWork atmosphere – friendly and open
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At Veeam, we are the Data and AI Trust Company, dedicated to empowering organizations to fully comprehend, secure, and fortify their data and AI. As the leading provider in data resilience and security posture management, Veeam is engineered for the seamless integration of identity, data, security, and AI risk management. With our headquarters in Seattle and a presence in over 30 countries, we protect more than 550,000 customers globally, who rely on our solutions to keep their operations running smoothly. Join us in our fearless journey of growth, learning, and making a substantial impact for some of the world’s most prominent brands.About the RoleThe Specialist Engineer for Advanced Technical Support, focusing on Public Cloud, will leverage extensive technical expertise in Veeam products, particularly Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud. This role involves effective communication and collaboration with team members to enhance collective knowledge and ensure exceptional customer satisfaction. You will provide complex technical support for Veeam products via telephone and email.ResponsibilitiesDeliver expert technical support and troubleshooting for Veeam Software clients through telephone, email, and web conferencing.Manage escalated support cases from Technical Support and less experienced ATS tier colleagues, requiring specialized expertise.Analyze, diagnose, and offer solutions or workarounds for third-party software, operating systems, networks, and applications related to Veeam product issues.Monitor cases for SLA and OLA compliance.Timely update and manage assigned cases.Document all customer interactions accurately within the CRM tool while adhering to SLAs.Be available for call transfers for existing and new cases.Maintain strong customer relationships through excellent and timely communication.Collaborate effectively with QA, R&D, PM, and other departments on cross-functional tasks and projects.Contribute to the Knowledge Base within the relevant technical segment.Provide training and mentorship to junior engineers.Participate in various department-wide pilot projects and knowledge-sharing activities.
Veeam is at the forefront of Data and AI Trust, dedicated to empowering organizations by ensuring their data and AI are thoroughly understood, secured, and resilient. We accelerate the adoption of safe AI at scale, leading the market in data resilience and security posture management. Headquartered in Seattle and with a presence in over 30 countries, Veeam protects more than 550,000 customers globally, who rely on us to keep their businesses operational. Join our fearless journey forward as we grow, learn, and make a significant impact for some of the world’s most prominent brands.About the RoleThe Specialist Engineer for Advanced Technical Support in Public Cloud is tasked with leveraging extensive technical expertise in both Veeam and third-party products. This role focuses on Veeam Backup solutions for AWS, Microsoft Azure, and Google Cloud, alongside Veeam Data Cloud offerings for Azure. You will communicate effectively and collaborate with team members to enhance knowledge sharing while ensuring high customer satisfaction through complex technical support delivered via phone and email.What You’ll DoDeliver expert technical support and troubleshooting assistance for Veeam Software clients through various channels including telephone, email, and web conferencing.Manage escalated support cases requiring advanced expertise from Technical Support and less experienced ATS colleagues.Diagnose and provide solutions or workarounds for issues related to third-party software, operating systems, networks, and applications concerning Veeam products.Ensure compliance with SLA/OLA for all cases.Timely update and manage assigned cases.Accurately document all customer interactions within the CRM tool in accordance with SLA.Be available for call transfers for new and existing cases.Maintain strong rapport with customers through excellent and timely communication.Collaborate effectively with QA, R&D, PM, and other departments on cross-functional tasks and projects.Contribute to the internal Knowledge Base in your technical area.Mentor and train less experienced engineers regularly.Engage in various department-wide pilot projects and knowledge-sharing activities.
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Proven experience in IT project coordination, preferably within security. Bilingual proficiency in English and Korean is highly preferred. Strong organizational skills and attention to detail. Ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills. Knowledge of IT security standards and practices.
About the role
Join our dynamic team at wjcompany as a Mid-Level IT Security Project Coordinator. In this role, you will be instrumental in managing and coordinating security-focused IT projects. Your ability to communicate effectively in both English and Korean will be a significant asset as you collaborate with diverse teams and stakeholders.
About wjcompany
wjcompany is a leading firm specializing in innovative IT solutions. We pride ourselves on fostering a collaborative and diverse work environment that empowers our employees to excel.