Qualifications
Key ResponsibilitiesAct as the primary contact and trusted advisor for a portfolio of 45 to 55 mid-market customers.Oversee the entire customer journey from onboarding to implementation, ensuring measurable business outcomes are achieved through the Profound platform.Design and implement a mix of bespoke initiatives and scalable strategies to foster robust customer health and engagement.Develop expertise in the AI search domain and gain a deep understanding of large language models.Manage multiple customer interactions simultaneously to mitigate risks associated with stakeholder turnover.Collaborate closely with the Account Management team to ensure value delivery aligns with commercial objectives.Engage with internal Sales, Product, and Engineering teams to refine implementation processes and resolve technical issues.Who You AreMinimum of 2 years of experience engaging with mid-market clients to drive strategic outcomes in customer success, account management, or consulting roles.Exceptional communication skills with the ability to effectively present and demonstrate solutions.Self-driven and passionate about building and nurturing strong customer relationships.Comfortable tackling challenges and thriving in ambiguous situations.Proficient in handling customer engagements across various levels to ensure continuity.
About the job
Profound is a pioneering marketing platform specializing in AI search, empowering leading brands such as Ramp, Figma, Chime, Calendly, and DocuSign to enhance and manage their AI visibility. Supported by renowned investors like Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, establishing ourselves as the backbone of their AI search initiatives—transforming insights into actionable strategies and measurable impacts.
As an Engagement Manager, you will be instrumental in steering your customers' AI search programs, ensuring effective implementation, adoption, and sustained engagement with the Profound platform. Your role will involve direct collaboration with customer stakeholders to deliver strategic consultation, success planning, and personalized support, enabling them to achieve their AI search objectives. Working in tandem with internal teams such as Sales, Product, and Engineering, you will address customer needs, drive significant results, and act as a trusted expert in AI search best practices and actionable tactics.
About Profound
Profound is at the forefront of AI search marketing, dedicated to helping brands optimize their AI presence. With strong backing from prestigious investors, Profound has become the essential infrastructure for numerous companies looking to harness the power of AI in their marketing strategies.
