About the job
Network Director – Business Payments & Operations
Join Thunes as a strategic Network Director, where you will spearhead the development and management of our global banking and payment scheme partnerships. This pivotal role demands a blend of high-level strategic expansion and the operational rigor necessary to ensure 24/7 network reliability. You will oversee the optimization of our infrastructure—from RTP and SWIFT to virtual accounts—ensuring it is scalable, cost-efficient, and performance-optimized.
Key Responsibilities
Network Strategy & Development
- Roadmap Definition & Execution: Drive the global strategy for banking and payment scheme partnerships, enhancing direct access to SEPA, Faster Payments, and emerging real-time rails in collaboration with regional network teams.
- Connectivity Scaling: Champion infrastructure development for virtual accounts, local clearing, and SWIFT integration to fortify key cross-border payment corridors.
Partnership Management
- Relationship Ownership: Cultivate and manage global relationships with banks, financial institutions, and payment schemes (including SWIFT), maintaining high operational reliability and service standards.
- Commercial Negotiation: Structure and negotiate agreements that facilitate scalable, cost-efficient payment flows across various regional markets.
Network Operations & Excellence
- Quality of Service (QoS): Establish and monitor critical performance KPIs, including latency, throughput, and success rates. Serve as the primary internal stakeholder for network performance reporting and remediation.
- Outage Management: Conduct impact analyses of network disruptions to pinpoint focus areas. Manage critical communications with network partners, drive root cause analysis (RCA) processes, and implement systemic changes to prevent future occurrences.
- Credit Terms Management: Collaborate with Treasury and regional teams to identify top corridors for negotiating favorable credit terms and post-funding arrangements with network partners.
Network Optimization
- Performance & Reliability: Enhance network security, uptime, and direct connectivity to payment schemes, supporting high-value and complex payment flows.

