About the job
City Wide Facility Solutions is a leading provider of janitorial services for commercial properties throughout Middle Tennessee. We are dedicated to delivering exceptional service that enhances the cleanliness and appearance of our clients’ facilities.
We are currently seeking a Night Compliance Manager to join our dynamic team. This position is crucial for ensuring the quality control of our operations, fostering client satisfaction, and effectively collaborating with Independent Contractors. The Night Compliance Manager will need to demonstrate the ability to work both independently and as part of a team in various facility types, including industrial, manufacturing, office, medical, and retail environments. Strong judgment skills are essential for addressing client concerns and engaging with management and team members to fulfill client needs effectively. The working hours for this role are from 4:30 PM to 1:30 AM.
Key Responsibilities:
- Build and maintain productive relationships with Independent Contractors (IC) and in-house teams by effectively communicating client priorities and collaborating on problem-solving.
- Review and verify the scope of work to ensure quality assurance for each account, aimed at retaining existing clients and acquiring new ones.
- Maintain daily communication with the Facility Solutions Manager regarding urgent issues, including providing a nightly recap via email or phone.
- Recommend IC work assignments, ensuring adherence to client standards and company policies, and take appropriate action if service level agreements are not met.
- Oversee inspections, customer complaints, requests, and any special client needs requiring attention.
- Implement City Wide’s operational policies including the New-Start Policy, Customer Complaint Policy, and Four Star Policy.
- Ensure compliance with client policies, procedures, and the correct use of approved cleaning tools and equipment.

