About the job
Join our dynamic and dedicated team at KBC Associates Limited as a Night Receptionist, where your passion for hospitality and service excellence will shine. We are looking for an individual who embodies professionalism, warmth, and a commitment to providing unparalleled guest experiences.
In the role of Night Receptionist, you will play a pivotal role in supporting our London front office team. Your responsibilities will include delivering outstanding customer service, ensuring each guest feels valued, and executing high-quality administrative tasks with precision. Key responsibilities include:
- Facilitating efficient and friendly check-in, rooming, and check-out processes for all guests.
- Proactively addressing guest inquiries and concerns with a positive attitude.
- Effectively managing complaints according to hotel protocols, escalating to the Night Manager when necessary.
- Adhering strictly to the hotel’s credit policies, ensuring compliance at all times unless directed otherwise by the Night Manager.
- Maintaining high standards of data entry and computer usage according to departmental guidelines.

