About the job
Join our dynamic team at Altisource as a NOC Engineer, where you will have the opportunity to manage and enhance our infrastructure and application services. In this pivotal role, you will be responsible for monitoring alerts/events, troubleshooting issues, and maintaining comprehensive system documentation, run-books, and performance metrics reporting.
Key Responsibilities:
- Continuously monitor and support production systems and applications using advanced diagnostic tools.
- Efficiently track and resolve issues identified in the NOC, performing initial analysis and collaborating with IT teams to ensure timely closure.
- Oversee product batch jobs, troubleshoot issues, and assess their impact on production schedules.
- Escalate and work collaboratively with support groups, service owners, vendors, and third-party service providers to maintain high service availability.
- Engage proactively with Applications, Systems, and Database teams to optimize application performance and improve job performance.
- Collaborate closely with Systems, Applications, Database, and Network teams to manage changes in the production environment, including equipment and software updates.
- Create and manage daily, weekly, and monthly performance metrics reports.
- Contribute to the knowledge base by updating process documents and playbooks whenever there are changes or new applications introduced.

