Qualifications
What You Will Own: Oversee LivePerson services and servers, swiftly addressing incidents to maintain high service availability and performance. Initiate operational protocols for various production incidents. Troubleshoot production incidents effectively. Manage internal incident alerts to keep LivePerson’s employees and management informed about service degradation or impact in real-time. Collaborate frequently with the LivePerson Support division to ensure timely resolution of customer-reported service incidents. Actively engage in customer-impacting incidents by providing data, clear communication, and status updates.
About the job
Join LivePerson, the global frontrunner in digital communication solutions, dedicated to revolutionizing the brand-consumer interaction.
We are at the forefront of technology, investing in artificial intelligence, chatbot solutions, big data technologies, real-time analytics, and messaging systems, all integrated into our innovative open platform.
At LivePerson, we empower our employees to influence the company's trajectory and craft their own career paths.
The Network Operations Center (NOC) plays a pivotal role in overseeing LivePerson's services.
Our NOC monitors six data centers globally, housing approximately 6,000 servers. These data centers cater to around 10,000 customers, facilitating millions of visitors and thousands of real-time engagements.
About LivePerson
LivePerson is a leading provider of digital communications solutions, committed to transforming the relationship between brands and consumers. We leverage cutting-edge technologies and foster an innovative work environment that encourages our employees to shape their careers.