About the job
Join Mercier Consultancy as a Nordic Speaking Customer Service Representative and play a vital role in our Client's Online Retail Department while working remotely from Greece. In this essential position, you will deliver outstanding support to our Nordic-speaking customers, helping them navigate our online retail offerings and ensuring an effortless shopping experience.
Your proficiency in Nordic languages (Danish, Swedish, Norwegian, Finnish, or Icelandic) is crucial for effectively addressing customer inquiries regarding product availability, order processing, and any concerns they may have. By providing exceptional customer service, you will contribute to building customer loyalty and satisfaction within our online retail sector.
Key Responsibilities
- Deliver top-notch customer service in a Nordic language through phone, email, and chat for online retail inquiries.
- Assist customers with product details, order statuses, refunds, and exchanges.
- Address and resolve customer issues and complaints promptly and professionally.
- Accurately document all customer interactions in our CRM system.
- Collaborate with internal teams to ensure efficient order fulfillment and effective resolution of issues.
- Collect customer feedback to continuously enhance our offerings and services.
- Stay informed about online retail trends and promotions to provide effective customer assistance.

