About the job
Join Mercier Consultancy as a Nordic Speaking Customer Support Representative within our innovative Ride-Sharing App Department in vibrant Athens, Greece! In this engaging position, you will serve as the key contact for our Nordic-speaking riders and drivers, guiding them with their inquiries and ensuring a seamless ride-sharing experience.
If you have a passion for mobility solutions, outstanding communication skills, and a desire to impact the ride-sharing industry positively, we invite you to apply!
Key Responsibilities
- Assist Nordic-speaking customers via phone, email, and chat with inquiries related to the ride-sharing app.
- Provide support for account issues, payment inquiries, and app functionalities.
- Document customer interactions and feedback in our support system.
- Collaborate with internal teams to resolve escalated issues effectively.
- Guide customers on best practices for utilizing the ride-sharing app.
- Engage in team meetings and training sessions to enhance product knowledge and service delivery.

