About the job
Join Mercier Consultancy as a Norwegian Online Store Advisor and be part of an enthusiastic team in the lively city of Sofia! This position includes fully paid relocation to Bulgaria. Your role will involve delivering exceptional support to our Norwegian-speaking clients, ensuring they have a seamless and enjoyable shopping experience on our digital platform.
Your main responsibilities will include addressing customer inquiries and resolving technical issues with skillful assistance, all aimed at maximizing customer satisfaction. If you are driven by enhancing the customer experience and possess technical acumen, this opportunity is perfect for you!
Key Responsibilities
- Assist Norwegian-speaking customers with navigating the online store, placing orders, and processing payments
- Respond to customer inquiries swiftly and comprehensively via chat, email, and telephone
- Provide thorough product details and tailored recommendations
- Maintain accurate records of all customer interactions within our CRM system
- Collaborate with team members to resolve customer issues and enhance service quality
- Stay informed about product offerings, promotions, and company policies

