About the job
Join the dynamic team at Mercier Consultancy as a Norwegian Speaking Customer Service Representative for our esteemed Client's Tobacco Department. This remote position allows you to work from anywhere in Greece, providing exceptional support to our Norwegian-speaking clientele.
In this pivotal role, your fluency in Norwegian will be instrumental in assisting clients with inquiries regarding tobacco products, order statuses, and any concerns they may encounter. You will play a vital role in ensuring that our customers receive top-notch service tailored to their individual needs.
Key Responsibilities
- Provide exemplary customer service in Norwegian through phone, email, and chat channels for tobacco-related inquiries.
- Assist customers with product information, availability, and order management.
- Effectively handle customer complaints and resolve issues with professionalism.
- Thoroughly document all customer interactions within our CRM system.
- Collaborate with internal teams to guarantee efficient order fulfillment and resolution of issues.
- Collect and analyze customer feedback to enhance our services and product offerings.
- Stay updated on trends and regulations within the tobacco industry.

