About the job
Your Role as an Onsite IT Support Engineer:
- As an Onsite IT Support Engineer, you will deliver exceptional technical support directly at client locations, addressing and resolving hardware and software challenges while ensuring the optimal performance of their IT infrastructure.
- Diagnose, troubleshoot, and resolve issues related to hardware, software, and operating systems efficiently.
- Work autonomously or collaboratively within a team environment.
- Install, upgrade, and maintain end-user hardware including desktops, laptops, printers, mobile devices, as well as video and conference equipment.
- Analyze and rectify errors, manage hardware upkeep, install/remove workstations, and configure new software (IMACD), while managing user accounts through Active Directory.
- Implement software and operating systems using SCCM or similar deployment technologies.
- Document your methodologies and solutions in a ticketing system for future reference.
- Manage IT assets effectively.

