About the job
As the Operational Team Lead, you will play a crucial role in achieving Centric's objectives within the Centric Cloud & Data Services division. You will lead a talented team of professionals, including Engineers, Consultants, and Captains. Your responsibilities will include optimizing processes, ensuring the quality of services, and fostering an inspiring and safe work environment. You will motivate team members, bring out the best in people, and act as a connector both within and outside the organization.
Your Responsibilities
- Lead specialized teams effectively.
- Streamline processes within the business unit in compliance with standards such as SOC2 and ISAE.
- Ensure service quality and drive continuous improvements.
- Implement new services within teams.
- Manage P&L responsibilities by monitoring financial results, driving performance, and achieving sustainable growth and profitability.
- Resource management to optimize team performance.
- Represent Centric to both internal and external clients, contributing to the development of long-term customer relationships.
- Create an inspiring, safe, and people-centric workplace.

