About the job
Array Behavioral Care stands as the premier virtual psychiatry and therapy practice in the nation. Our mission is to revolutionize access to high-quality, timely behavioral health care through cutting-edge telepsychiatry solutions and comprehensive services that cover the entire care continuum, from hospitals to homes. We collaborate with a vast network of hospitals, health systems, community healthcare organizations, and payors to enhance access and deliver exceptional care to our patients.
ABOUT THE ROLE
The Operations Analyst plays a vital role in enhancing service delivery performance and scalability by analyzing workflows, staffing, and the balance between capacity and demand. This position converts data into actionable recommendations that drive operational improvements, optimize staffing models, and support both immediate decisions and long-term planning. Additionally, the role assists growth teams with crucial sales operations reporting and process discipline to foster scalable growth.
You will collaborate closely with operations leaders, workforce planning teams, clinical and business stakeholders, growth leaders, and analytics teams to identify issues, forecast requirements, monitor KPIs, and provide clear, actionable insights.
WHAT YOU’LL DO
Operational Analysis & Workflow Improvement
- Conduct thorough analyses of end-to-end workflows to pinpoint bottlenecks, risks, and opportunities for improvement.
- Recommend strategic changes that enhance performance, scalability, and service delivery.
- Document and refine staffing, scheduling, capacity, and demand workflows.
- Collaborate across teams to transform operational inquiries into measurable analyses and actionable recommendations.
Capacity, Demand, & Staffing Planning
- Analyze staffing requirements by assessing demand, availability, performance, and growth patterns.
- Evaluate coverage, utilization, and productivity to align capacity with demand effectively.
- Develop and maintain forecasting and workforce planning models, including scenarios and recommendations.
- Identify discrepancies between projected demand and available resources, proposing effective solutions.
- Assist in planning for volume fluctuations, seasonality, expansion, and operational constraints.
Sales Operations & Growth Support
- Partner with Growth/RevOps to define and document operational processes that support scalable growth.

