About the job
About the Role
Join Remote Raven as an Operations and Administrative Support Specialist, where you will play a pivotal role in ensuring the seamless execution of our daily operational tasks. As a proactive virtual assistant, you will manage patient communications, scheduling, and operational workflows across various platforms, thus supporting our business's efficiency. We are seeking a self-motivated individual who excels in a dynamic virtual environment and takes pride in maintaining smooth operations behind the scenes.
Ideal Candidate
• Highly organized and detail-oriented with a strong sense of ownership.
• Tech-savvy and quick to learn new platforms.
• Proactive and solution-oriented, anticipating needs before they arise.
• Excellent written and verbal communication skills.
• Comfortable juggling multiple projects and priorities.
• Able to work independently with minimal supervision.
• Previous experience in virtual assistant, operations, or administrative roles.
Key Responsibilities
Operational Ownership
• Manage daily operational tasks effectively.
• Oversee all communications in the company inbox, including emails and texts.
• Ensure timely follow-up with patients and team members.
• Support operational workflows, ensuring organizational efficiency.
Patient Communication & Scheduling
• Handle patient scheduling, confirmations, and rescheduling tasks.
• Manage communication with patients through various platforms.
• Confirm appointments and conduct follow-ups as necessary.
• Address and resolve any scheduling conflicts.
• Maintain accurate records of patient documentation and communications.
Treatment Support & Payments
• Assist in treatment planning workflows to enhance patient experiences.
• Process payments and manage patient transactions effectively.
• Ensure continuity between scheduling, treatment planning, and payment systems.
Monday Board & Task Management
• Oversee patient creation and ongoing record maintenance on Monday Board.
• Ensure that tasks, workflows, and team updates are consistently managed.

