About the job
- Deliver exceptional telephone customer service to patients and their families.
- Handle both incoming and outgoing calls to schedule and confirm dental appointments.
- Ensure high-quality customer care for every caller, enhancing their experience.
- Accurately collect and input information from callers.
- Collaborate with various departments within Benevis as necessary.
- Escalate complex issues to the appropriate department for further resolution.
- Exhibit strong telephone etiquette and customer service skills, with a keen emphasis on sales techniques.
- Maintain a strong focus on customer satisfaction and service excellence.