About the job
Job Title: Operations Coordinator
Position Type: Full-Time, Remote
Working Hours: U.S. client business hours
About the Role:
Join our dynamic team at Pavago as an Operations Coordinator. In this pivotal role, you will provide essential day-to-day support across various business functions to ensure seamless operations. Your responsibilities will include managing workflows, maintaining accurate records, monitoring key performance indicators (KPIs), and facilitating communication between departments. As an Operations Coordinator, you will foster clarity, consistency, and efficiency within the organization.
Key Responsibilities:
Process Coordination:
- Oversee and track workflows across multiple departments including finance, HR, customer service, logistics, and IT.
- Ensure timely completion of operational tasks in accordance with standard operating procedures (SOPs).
- Identify and escalate bottlenecks or inefficiencies to management.
Data & Reporting:
- Maintain operational databases and create insightful dashboards.
- Prepare weekly and monthly reports on KPIs such as productivity levels, resource utilization, and cost efficiency.
- Guarantee that all reports are accurate, timely, and actionable.
Documentation:
- Update and manage SOPs, process maps, and compliance documentation.
- Organize digital files across platforms such as SharePoint, Google Drive, or Notion.
Vendor & Partner Coordination:
- Manage communication with vendors, track service delivery, and oversee invoice routing and approvals.
- Monitor vendor service level agreements (SLAs) and address any issues that arise.
Cross-Department Support:
- Coordinate with various teams to ensure alignment on projects, events, and recurring tasks.
- Assist leadership with ad hoc operational projects and research initiatives.
Compliance & Controls:
- Ensure that daily operations comply with quality standards and regulations.
- Maintain accurate logs for audits and internal reviews.
What Makes You a Great Fit:
- Adept multitasker with a strong focus on organization and accountability.
- Analytical thinker with the ability to identify trends and inefficiencies.
- Effective communicator capable of collaborating across various functions.
- Comfortable managing routine tasks while also engaging in special projects.
Required Experience & Skills:
- Minimum of 2 years in operations, coordination, or business support roles.
- Proficient in Microsoft Office and Google Workspace.
- Familiarity with ERP, CRM, or operational systems (e.g., Salesforce, HubSpot, NetSuite).
- Strong skills in Excel/Google Sheets for dashboards, pivot tables, and KPI tracking.
Preferred Experience & Skills:
- Experience in process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
- Background in preparing SOPs and operational documentation.
- Exposure to data analysis tools and techniques.