Qualifications
What You'll Do:- Act as the liaison between clients and our skilled gig workforce.- Oversee client job postings, ensuring effective communication and attracting the right candidates.- Process payments for gig workers accurately and efficiently.- Assist the Client Success team by addressing after-sales queries and resolving client issues.- Serve as a client advocate, promptly responding to inquiries and ensuring satisfaction throughout the project lifecycle.- Manage multiple client requests and gig worker support, maintaining a fast response rate and efficient workflow.- Tackle new challenges with a solutions-oriented mindset and a proactive attitude.Who You Are:- Open to working on a rotating shift basis, including one weekend day.- Previous experience in job boards or the staffing and recruitment sector.- Committed to providing outstanding customer service.- Excellent communication skills, both written and verbal, excelling in online interactions.- Capable of independently managing customer and logistical challenges with a proactive approach.- Strong prioritization, multitasking, and follow-up skills with keen attention to detail.- Proficient in using Google Suite applications to optimize daily operations.- Able to thrive in a fast-paced, dynamic environment and adapt to evolving priorities.
About the job
Join FastCo, the innovative powerhouse behind FastJobs and FastGig, Southeast Asia's premier job portal and Singapore's first flexible work recruitment app. FastGig empowers businesses to seamlessly hire flexible workers, fostering a dynamic and adaptable workforce. Our comprehensive managed service includes sourcing, onboarding, training, and payroll to ensure businesses can effectively manage peak periods and diversify their talent pool.
Are you motivated by a dynamic environment where you can forge relationships and ensure operational excellence? Do you thrive on balancing client needs with the satisfaction of gig workers? If so, the Operations Executive position is tailored for you! Become an integral part of our expanding team and contribute to delivering exceptional experiences for both our clients and gig workforce.
This position is remote with a requirement to work one weekend day. Shifts are rotated, with hours from 7 AM to 4 PM, 10 AM to 7 PM, or 1 PM to 10 PM.
About FastCo
FastCo is a trailblazer in the recruitment industry, leading the way with its innovative platforms, FastJobs and FastGig. Our mission is to connect businesses with the right talent while offering flexible working solutions that cater to the modern workforce. We are committed to excellence, innovation, and customer satisfaction.