About the job
The Team
The Planning & Performance team plays a pivotal role in maintaining a robust, engaged, and agile courier network across diverse markets. Our focus lies in overseeing the entire lifecycle experience post-onboarding, ensuring that new couriers are equipped to begin their journey successfully while fostering ongoing engagement.
Our mission is to sustain a dependable and flexible supply base that adapts to the fluctuations of customer and operational demands. By leveraging data insights, operational strategies, and collaborative efforts across various functions, we ensure our network remains healthy, resilient, and prepared for scaling.
The Role
As the Operations Manager, you will be integral to enhancing the performance and stability of our courier network across multiple markets. Your responsibility will extend beyond onboarding, focusing on promoting strong engagement and ensuring sustainable participation while balancing supply with evolving demand.
This dynamic and impactful role requires a deep understanding of network dynamics, as well as the ability to identify potential risks and opportunities, implementing effective operational strategies accordingly. You will be accountable for nurturing a healthy and responsive supply chain throughout its lifecycle, aligning it with business and customer requirements.
Operating as a hands-on leader, you will initiate projects from conception through to execution and continuous improvement. Collaborating closely with cross-functional partners in operations, product, analytics, and other central teams, you will translate data insights into scalable strategies. Acting as the nexus between analysis and execution, you will create practical frameworks and guidelines that drive consistent performance across markets.