Qualifications
Your ResponsibilitiesActively manage projects from signing to completion with the goal of consistently reducing cycle times.Intervene proactively when time KPIs are exceeded or risks to timelines, profitability, or customer satisfaction arise.Ensure that projects are complete, buildable, and accurately represented in the system at all times, preventing any project from being lost.Monitor the completeness of project documentation, identifying early what is missing and ensuring it is available on time.Maintain control over project profitability, identifying bottlenecks and waiting times before they negatively impact results.Collaborate closely with the Customer Support Team, taking responsibility for proactive, project-specific communication at defined contact points.Provide transparent and up-to-date project status, ensuring clarity regarding blockers and required actions at all times.Minimize escalations through clear prioritization and structured follow-up.Ensure high customer satisfaction as a direct result of clean, reliable project work.
About the job
At GALVANY, we are committed to making climate-neutral living a reality for everyone. We focus on implementation by developing concrete, innovative solutions that make heat pumps, battery storage, and smart metering easily accessible, reliable, and affordable.
As a profitable Greentech startup, we believe that sustainable impact and long-term growth can only be achieved through a healthy business model. Driven by customer benefit, clarity, and responsibility, we stand for high-quality heating solutions and foster a work environment where individuals take responsibility and create lasting value.
As the Operations Manager (m/w/d), you will oversee the operational management of our projects from contract signing to project completion. You will guide our clients through the entire project phase in a structured, efficient, and profitable manner, ensuring that all internal teams work in synchrony throughout the process. You will work in a KPI-driven manner, proactively addressing issues and ensuring no project is left unattended.
About galvany
GALVANY is a forward-thinking Greentech startup dedicated to enabling climate-neutral living. Our mission is to provide sustainable solutions that drive positive impact and foster a healthy business model, ensuring long-term growth and customer satisfaction.