About the job
Operations Manager
Reporting Manager: VP of Fulfillment
Working Schedule: Monday - Friday, 9 AM - 6 PM
Location: Mumbai One BKC Office
About the Role
We are on the lookout for a dynamic and proactive Operations Manager who places a strong emphasis on people and efficiency to oversee the daily operations of our Buyer operations team. This pivotal role will serve as the backbone of our global buyer operations, ensuring smooth workflow across suppliers, support teams, and global fulfillment operations. You will play a crucial role in meeting customer expectations by managing order sourcing and confirmations while enhancing team development, optimizing processes, and aligning interoffice operations.
As we transition to a new Operations Manager, this presents an exciting opportunity to build on an established foundation, mentor a dedicated team, and drive impactful results within a rapidly growing environment.
About Us
In the last twelve months, Nivoda has experienced remarkable growth and continues to expand into new markets at an extraordinary pace. Our core mission revolves around understanding our customers' needs and delivering a seamless experience. With a burgeoning team located in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is emerging as the premier marketplace for the global jewelry industry.
We are committed to being bold, innovative, and relentless in our pursuit of excellence as we revolutionize an industry steeped in tradition.
What You'll Do
- Oversee the buyer operations, non-purchase order requests, and jewelry operations team, providing 24/7 customer support.
- Ensure all orders and requests are confirmed and responded to within the established Service Level Agreements (SLAs).
- Act as a bridge between customers, suppliers, and support teams.
- Develop processes to efficiently scale operations in response to growing demand while maintaining SLAs.
- Foster strong relationships with suppliers and internal stakeholders.
- Analyze weekly operational metrics by function and implement improvements.
- Conduct team check-ins (weekly, biweekly, or monthly), create personal development plans, and ensure responsibilities are clearly assigned and followed up on.
- Collaborate with other Nivoda hubs for cross-office alignment.