About the job
We are seeking a dynamic and process-oriented Operations Manager who embodies a service mindset and excels at fostering collaboration between teams and stakeholders. This role will involve effectively bridging internal departments with external partners to ensure seamless operations.
Key Responsibilities:
- Oversee a department comprised of 50 to 60 personnel.
- Execute departmental operations smartly within allocated resources, including management of leaves and shifts.
- Equip team members for optimal performance in accordance with their roles.
- Establish and uphold customer service standards using industry-recognized benchmarks.
- Facilitate regular development meetings to assess progress with staff.
- Ensure diligent follow-up on ongoing projects to meet deadlines.
- Foster a performance-driven culture within the team to achieve set objectives.
- Promote a professional and equitable work environment, supporting a healthy work-life balance.
- Implement company policies and procedures effectively.
- Conduct periodic reviews of KPIs and performance metrics to identify areas of improvement.
- Analyze training needs and develop staff for advancement into higher roles.
- Focus on operational enhancements and business growth.
- Develop and refine processes that align with the business's best interests.