About the job
Join Our Operations Team at Silna Health
The Opportunity
At Silna Health, we are witnessing remarkable growth, and we are searching for a dedicated Operations Specialist to join our dynamic team in New York City. Operations is at the heart of what we do, and we need someone who can navigate the complex world of insurance operations to enhance our processes and ensure smooth operations. This role provides an opportunity to work directly on impactful workflows, and to collaborate with our high-performing team from day one.
As an integral member of our Operations team, you will focus on transforming intricate insurance workflows into efficient, scalable processes. You will develop Standard Operating Procedures (SOPs) that empower our insurance specialists and support our expansion across various states, payers, and specialties. You will also have the chance to lead our specialist teams and collaborate with engineering to leverage automation opportunities using AI to address real-world challenges. This is a unique opportunity to significantly influence the future of our business and the communities we serve, all within a data-driven, startup environment.
Key Responsibilities
Complex Problem Solving, Process Design, & Optimization
- Design and enhance core workflows for eligibility checks, benefit verifications, and prior authorizations.
- Collaborate with engineering to pinpoint automation opportunities in operational processes, employing advanced technology and AI solutions to streamline key workflows.
- Develop SOPs to ensure consistent and accurate task completion across the operations team.
- Establish rules and frameworks for executing tasks both automatically and manually.
Cross-Functional Leadership
- Lead our team of insurance specialists, providing direction and ensuring operational excellence.
- Work closely with engineering to recognize automation opportunities and create scalable systems.
- Partner with product, engineering, and sales teams to align on objectives and achieve common goals.
Data & Systems Thinking
- Construct robust tracking systems to provide visibility into operational performance.
- Analyze data to formulate strategies that accelerate progress and meet performance targets.

