About the job
- Oversee daily operations within the hospitality sector to ensure high-quality service delivery.
- Manage the welcome, farewell, accompaniment, lounge, fast track, and loyalty program services for passengers, strictly adhering to established protocols to maximize customer satisfaction.
- Develop and implement daily work plans for staff to maintain seamless service provision.
- Ensure employee compliance with the dress code, work discipline, and conduct policies during working hours.
- Report directly to the Operations Manager, communicating passenger feedback, requests, and expectations to relevant teams.
- Supervise service points to ensure operational efficiency, including resolving malfunctions and maintaining cleanliness and organization.
- Oversee documentation processes, such as passenger lists and service reports, ensuring accurate record-keeping.
- Monitor catering, cleaning, and other lounge services to ensure passenger satisfaction and coordinate necessary actions for service improvement.
- Assist in performance management, career planning, and training development to foster employee growth and achieve organizational goals.
- Participate in implementing ISO 9001, ISO 10002, and ISO 45001 standards and conduct risk assessments within the operational unit.
- Adhere to company policies regarding the protection and processing of personal data, staying compliant with relevant legislation and privacy commitments.

