About the job
About Starling Bank
Starling Bank is pioneering a new approach to banking, creating a fairer, smarter, and more human alternative to traditional financial institutions. We are dedicated to developing a leading digital bank powered by advanced technology, exceptional service, and transparent values. Our mission is to revolutionize the banking landscape to better serve everyone. With our innovative proprietary technology and a commitment to customer satisfaction, we are building a sustainable business that prioritizes responsibility and inclusivity.
Our core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – drive our strategy and define our culture. As a branchless and predominantly paperless bank, we are committed to sustainability and fostering an environment where all employees can thrive.
Application Deadline: Wednesday, 1st April at 5pm.
Hybrid Working Model: All Starling colleagues are required to work a minimum of 10 days per month in the office, with flexibility to work from home for the remainder. Occasional travel to other office locations may be necessary.
The Role
As the Operations Training and Competency Governance Manager, you will be responsible for ensuring that all training and competency-related activities comply with regulatory and internal standards. You will oversee the planning and coordination of training activities, ensuring effective operational control.
Key Responsibilities:
- Manage, monitor, and direct training processes to achieve performance targets.
- Maintain and oversee the framework, ensuring regular reviews and updates.
- Engage with stakeholders to recommend continuous improvements to T&C frameworks.
- Ensure compliance with the frameworks and report findings to relevant stakeholders.
- Collaborate with Training Operations Managers to ensure the frameworks are effective and subject to continuous improvement.
- Organize the administrative and logistical aspects of training activities for the Operations Training and Competency team.
- Provide line management for coordinators, offering guidance, mentorship, and performance feedback, ensuring the team is well-equipped to succeed.