Qualifications
Ideal Candidate Profile:Demonstrated experience as a Service Delivery Manager or in a similar customer-facing leadership role.Hands-on experience with Oracle Fusion / Oracle Cloud SaaS.Comprehensive understanding of Oracle Cloud environments and deployment models.Outstanding stakeholder management, communication, and leadership capabilities.Proven ability to juggle multiple clients, projects, and priorities effectively.Experience with Oracle E-Business Suite is a plus but not mandatory.Relevant Oracle Cloud certifications (or equivalent experience) are preferred.
About the job
Oracle Cloud Service Delivery Manager
Security Clearance Required: SC Clearance Eligibility
Join us as a seasoned Oracle Cloud Service Delivery Manager and lead the charge in delivering exceptional Oracle Fusion / SaaS services. This pivotal role demands an individual with a proven track record in managing high-profile projects while fostering robust client partnerships and delivering tangible business outcomes.
Your expertise will shine in a customer-centric leadership capacity, where you will navigate the intersection of service excellence, commercial accountability, and continuous improvement within Oracle Cloud environments.
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring successful execution of Oracle Fusion / SaaS services.
- Establish and nurture long-lasting customer relationships to drive satisfaction and loyalty.
- Oversee monthly financial forecasting, including team expenditures and project revenue metrics.
- Facilitate service design and transition to ensure scalable, quality Oracle Cloud service models.
- Evaluate service performance against SLAs, proactively identify risks, and implement effective mitigation strategies.
- Champion continuous improvement initiatives, discovering opportunities for added value and optimizing delivery processes.
- Lead, coach, and mentor delivery teams to enhance their capabilities and overall performance.
About Version 1
Version 1 proudly boasts over 28 years in Technology Services, earning the trust of global brands to deliver innovative solutions that facilitate customer success. Our proficiency empowers clients to thrive in the rapidly evolving Digital-First landscape.We cultivate strong alliances with leading technology giants, including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring our clients receive the highest caliber solutions and services.As an award-winning employer, we recognize that our employees are integral to our mission. Highlights include:Premier partner for AWS, Microsoft & Oracle in the UK & IrelandRobust business with over 3300 employees and €350/£300m in revenueRecognized as a Great Place to Work in Ireland & the UK for over a decadeNamed Best Workplace for Women and Best Workplace for Wellbeing in the UK by GPTW