About the job
Join Our Team as a Customer Care Agent at Novibet!
Are you ready to contribute to a vibrant and rapidly growing company? If you possess a strong passion for customer service and excel in a fast-paced environment, this opportunity is tailored for you.
About Novibet
Founded in 2010, Novibet is a leading GameTech company making waves across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, and a talented team of over 1,200 employees, we are committed to harnessing cutting-edge technologies to provide seamless entertainment and exceptional online gaming experiences to our expanding customer base.
Why Choose Novibet?
At Novibet, we foster growth through a culture of listening and learning, encouraging our team members to adapt to new challenges. We are dedicated to nurturing a positive, inclusive, and supportive workplace that empowers everyone to thrive. Join a collaborative team of more than 1,200 individuals worldwide who value innovation, teamwork, and personal development.
Your Role
As a Customer Care Agent, you will be the first point of contact for our customers, assisting with inquiries related to account management and betting options. Your expertise will help resolve issues such as payment errors or access difficulties, ensuring a smooth customer experience.
Part-time agents will work 4-hour shifts in the afternoon/evening (17:00–21:00 / 18:00–22:00 / 19:00–23:00).
Your Responsibilities
- Provide support to our customers via live chat, phone, email, and social media regarding various account queries, including payments, logins, verifications, and betting inquiries.
- Respond swiftly to customer inquiries.
- Handle complaints and offer suitable solutions.
- Direct unresolved requests and issues to the appropriate internal departments and follow up on resolutions.
- Document inquiries, comments, and complaints.
- Improve customer experience by sharing feedback with Product teams.
Your Qualifications
- High School Diploma or equivalent from an accredited institution.
- Fluency in English and Greek; knowledge of additional languages is a plus.
- Previous experience in a similar position or a call center is advantageous.
- Strong computer skills.
- Excellent communication and interpersonal abilities.
- Willingness to work flexible shifts.
What We Offer
At Novibet, we truly value our team members! In our lively, dynamic, and fast-paced environment, we encourage everyone to realize their full potential.

