Qualifications
Ideal Candidates Will Have:A proven background in providing high-quality service in a hotel, hospitality, or customer-facing setting.The ability to communicate information clearly and effectively through various channels, ensuring professional correspondence.A commitment to delivering an exceptional standard of service with a proactive and positive attitude towards guest needs.Experience in creating positive guest experiences and maintaining high satisfaction levels through attentive service and problem-solving.A polished and professional appearance that reflects the values and standards of our organization.Willingness to commit to a flexible work schedule, including weekends, public holidays, and varied shifts based on operational needs.
About the job
Join Our Team at Oaks Sydney Goldsbrough Suites!
We are in search of a dedicated and enthusiastic Part-Time Guest Service Agent who takes pride in delivering exceptional customer service. As the first point of contact for our guests, you will create a warm and inviting atmosphere from the moment they arrive.
Your role will involve guiding guests through an enjoyable stay, ensuring efficient check-ins and check-outs, as well as sharing valuable insights about local attractions and dining options. Your remarkable customer service and upbeat demeanor will leave a lasting impression.
Key Responsibilities:
- Welcome guests with a friendly smile, ensuring a seamless check-in process while addressing any immediate questions or requests.
- Communicate clearly and courteously with guests, colleagues, and stakeholders via in-person interactions, phone calls, and email correspondence to provide outstanding service.
- Manage guest reservations accurately, including updates and special requests, utilizing property management systems for smooth scheduling.
- Serve as the main point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Shift Information:
- Rotating roster from Monday to Sunday
- Shifts scheduled between 7:00 AM and 11:00 PM
- Immediate start available
Hourly Pay Rates:
Weekdays: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour
About Minor Hotels
Minor Hotels is a premier hospitality provider across Australasia, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our esteemed brands, including Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, serve guests across six continents, providing unique experiences in diverse cultural settings.Joining Minor Hotels means becoming part of a dynamic and expanding global organization that offers endless opportunities for personal and professional growth. Our team is at the heart of our achievements, and we are dedicated to investing in your development, ensuring you feel valued as part of a cohesive team committed to delivering exceptional guest experiences and promoting a vibrant workplace culture.
