Previous experience in guest service and food & beverage is required.Exceptional communication skills in both English and French.Demonstrated excellence in guest service.Smart Serve Certification is mandatory.A valid Driver’s License with a clean driving record is essential.
About the job
Join the esteemed Fairmont Chateau Laurier as a Part-Time Night Captain. Reporting to the Concierge Leadership, your primary responsibilities will include delivering exceptional service to guests, coordinating effectively with the Front Office and Housekeeping teams, and ensuring a smooth guest arrival and departure experience. Specific duties will involve:
Providing consistent, friendly, and professional service.
Managing food and beverage delivery efficiently.
Assisting guests with parking services and explaining valet benefits clearly.
Collaborating with the overnight Manager on duty.
Handling luggage with care.
Collecting laundry and distributing doorknob menus.
Meeting all guest needs in an efficient and pleasant manner.
Performing other assigned duties, including in-room dining orders and shoeshine services.
About Accor Hotels
Located in the heart of Canada's capital, adjacent to the iconic Parliament Buildings, the Fairmont Chateau Laurier hotel is a landmark destination. We pride ourselves on our exceptional company culture, where our colleagues are at the core of everything we do. Enjoy a 50% discount at our restaurants, employee benefit card for discounts worldwide, and access to learning programs designed to enhance your skills. Be part of our Corporate Social Responsibility initiatives like Planet 21 and contribute to meaningful change.
This job posting is no longer active and is not accepting applications.
Part-Time Night Captain at Fairmont Chateau Laurier | Ottawa
Previous experience in guest service and food & beverage is required.Exceptional communication skills in both English and French.Demonstrated excellence in guest service.Smart Serve Certification is mandatory.A valid Driver’s License with a clean driving record is essential.
About the job
Join the esteemed Fairmont Chateau Laurier as a Part-Time Night Captain. Reporting to the Concierge Leadership, your primary responsibilities will include delivering exceptional service to guests, coordinating effectively with the Front Office and Housekeeping teams, and ensuring a smooth guest arrival and departure experience. Specific duties will involve:
Providing consistent, friendly, and professional service.
Managing food and beverage delivery efficiently.
Assisting guests with parking services and explaining valet benefits clearly.
Collaborating with the overnight Manager on duty.
Handling luggage with care.
Collecting laundry and distributing doorknob menus.
Meeting all guest needs in an efficient and pleasant manner.
Performing other assigned duties, including in-room dining orders and shoeshine services.
About Accor Hotels
Located in the heart of Canada's capital, adjacent to the iconic Parliament Buildings, the Fairmont Chateau Laurier hotel is a landmark destination. We pride ourselves on our exceptional company culture, where our colleagues are at the core of everything we do. Enjoy a 50% discount at our restaurants, employee benefit card for discounts worldwide, and access to learning programs designed to enhance your skills. Be part of our Corporate Social Responsibility initiatives like Planet 21 and contribute to meaningful change.