About the job
The Rad Tech Assistant embodies the mission, vision, and values of Northwestern Medicine (NM). This role is dedicated to upholding the organization's Code of Ethics and Corporate Compliance Program, while strictly adhering to all relevant policies, procedures, guidelines, and regulatory and accreditation standards.
- Supports the clinical department by assisting with the exam flow, which includes stocking rooms, preparing rooms for patient transfers, and contributing to a safe patient care environment. The assistant also aids in paperwork as needed and interacts professionally with patients, the public, and department/hospital staff. A professional appearance and demeanor are essential in performing all patient care duties in a manner that prioritizes safety and minimizes healthcare errors.
Must be available to work both 1st and 2nd shifts.
Key Responsibilities:
- Exemplifies I-CARE values (Integrity, Compassion, Accountability, Respect, and Excellence) in all work and interactions.
- Maintains a friendly, approachable, and professional demeanor.
- Provides accurate information and timely updates to patients and customers, addressing inquiries promptly or directing them to the appropriate resources.
- Employs effective service recovery skills to resolve problems or service breakdowns.
- Collaborates with team members across departments, valuing diverse opinions and contributions.
- Utilizes organizational resources efficiently and manages work schedules effectively to complete tasks on time.
- Engages in continuous improvement initiatives and contributes to cost-reduction efforts.
- Aids in patient flow by rooming patients and ensuring a safe environment.
- Assists with room turnover, inventory management, and patient lifting when necessary.
- Maintains department cleanliness and equipment, excluding tasks assigned to Environmental Services personnel.
- Fosters positive patient relations and provides age-appropriate care, including for pediatric and geriatric patients.
- Exhibits good telephone etiquette when handling work-related communications, ensuring professionalism in all interactions.