About the job
Join our Team as a Part-Time Rental Specialist!
We are seeking an enthusiastic individual to become part of our Tool Rental Department at Marvin's Moncks Corner. This role requires a strong background in Outdoor Power Equipment (OPE) rental and/or mechanical expertise in the OPE sector. Proficiency with a variety of OPE brands, including Stihl and Husqvarna, is essential.
Customer Service Excellence:
- Welcome and engage all customers with a friendly demeanor, utilizing open-ended questions to determine how best to assist them.
- Deliver exemplary customer service by actively listening to customer needs.
- Guide customers to suitable products that meet their requirements.
- Enhance customer understanding by providing detailed product knowledge and technical support related to product selection, usage, and installation.
- Handle sales counter operations, including POS transactions, rental agreements, warranty contracts, and pricing inquiries.
- Respond courteously to phone inquiries, ensuring customers receive the information they need.
- Maintain product displays according to corporate merchandising standards.
- Propose new product ideas to management based on customer feedback.
- Process sales and special orders accurately using our point-of-sale systems.
- Assist in inventory management through regular cycle counts.
- Restock shelves and organize merchandise as required.
- Keep the sales area tidy and welcoming to enhance customer perceptions of our store.
- Help customers load their purchases as needed.
- Utilize Marvin's Resource Center for reporting pricing inconsistencies or product description errors.
Commitment to Safety:
- Maintain an understanding of company security protocols.
- Stay vigilant against common theft techniques and safeguard company assets.

