About the job
Cleverbridge is on the lookout for a seasoned and proactive Senior Zendesk expert to spearhead the execution of our CXM roadmap initiatives for the first half of 2026. This pivotal role emphasizes the integration of AI capabilities, the enhancement of automation processes, an increase in self-service deflection, a reduction in manual workloads, and the achievement of quantifiable improvements in our cost-to-contact metrics.
The primary objective of this position is to focus on strategic roadmap initiatives and accelerate their execution.

