About the job
In today's educational landscape, retention transcends mere relationship management; it fundamentally hinges on the outcomes achieved. Institutions that excel in teaching and learning foster loyalty, while those that falter often fall behind.
Cadmus is experiencing rapid growth across the UK and Europe, particularly as the urgency surrounding assessment becomes increasingly prominent at the Vice-Chancellor and Deputy Vice-Chancellor levels. As a Partner Success Manager, you will be pivotal in cultivating relationships that not only determine an institution's use of Cadmus but also facilitate transformative change.
You will manage a portfolio of university accounts in the UK and EU, collaborating directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The benchmark for success is not mere satisfaction — it is demonstrable improvement in the design and delivery of assessments within institutions.
KEY PERFORMANCE INDICATORS
In your inaugural year, you will have:
- A robust portfolio with high adoption rates and strong renewal metrics. Renewals will not stem from well-managed relationships alone but from demonstrable outcomes that institutions can reference. Renewal discussions will be evidence-based rather than negotiations.
- Proactively identified and mitigated risks before they escalate into issues. You will possess the acumen to interpret subtle signals — such as disengagement or changes in stakeholders — and address them directly and effectively.
- Successfully expanded at least two accounts beyond their initial contracts. This growth will be rooted in the value delivered by Cadmus, as institutions expand their engagement due to positive outcomes.
- Influenced Cadmus’ internal product or service decisions based on insights derived from your interactions in the field. Your understanding of institutional needs and the efficacy of various offerings will drive meaningful changes within the company.
YOUR PROFILE
- Minimum of 5 years' experience in customer success or account management, preferably within the EdTech or SaaS sectors focused on institutional clients.
- A deep understanding of the UK higher education landscape — including decision-making processes, key stakeholders, and their priorities.
- A strong commercial sense combined with a genuine commitment to achieving customer outcomes.
- Exceptional communication skills that allow you to navigate discussions ranging from procurement to pedagogical strategies.
- You prioritize outcomes over optics. When a solution fails to meet a customer's needs, you address it head-on.
- Your passion for teaching and learning extends beyond a professional obligation; it is a genuine interest.
- You cultivate relationships built on trust and reliability, consistently showing up for your customers, especially in challenging times.
- You find complex institutional environments engaging and thrive in navigating them.

