Qualifications
Key ResponsibilitiesOperational Excellence & Service DeliveryManage the entire operational relationship with designated partners, ensuring efficient onboarding, integration, and continuous service delivery.Track, report, and drive performance in alignment with service level agreements (SLAs) and key performance indicators (KPIs).Proactively identify and address operational challenges, escalating issues as necessary to maintain partner and customer satisfaction.Ensure compliance with established operational processes and regulatory requirements.Act as the partner's advocate within Rocket Travel by Agoda, ensuring their needs are prioritized and aligned with internal teams.Cross-Functional CollaborationCollaborate with Operations, Enablement, Project, Commercial, and Support teams to fulfill partner requirements and drive ongoing improvements.Facilitate consistent communication and alignment between partners and internal stakeholders to achieve program objectives.Work with project teams to support new partner launches, process enhancements, and service improvements.
About the job
About Rocket Travel by Agoda
Rocket Travel by Agoda, a dynamic subsidiary of Agoda and part of Booking Holdings, is an innovative travel technology company established in 2012. We collaborate with some of the world's leading consumer travel brands to develop white-label solutions, enabling customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our extensive global partnerships include prominent airlines, international banks, and large-scale shopping platforms. With our marketing expertise and data-driven insights, we empower our partners to devise successful go-to-market strategies that foster growth.
About the Role: Partner Success Manager (Operations & Service Delivery)
We are on the lookout for a Partner Success Manager to join our Customer Experience Group in Chicago. This pivotal, customer-centric role involves managing significant enterprise partnerships, guaranteeing outstanding service delivery, and consistently meeting or surpassing agreed-upon service levels and KPIs. As the primary operational point of contact for partners, you will work closely with internal Operations, Enablement, and Project teams to ensure program success and an exceptional customer experience.
About Rocket Travel by Agoda
Rocket Travel by Agoda is at the forefront of travel technology innovation, pioneering partnerships with top consumer travel brands to create unparalleled earning and redemption experiences for travelers. Our commitment to operational excellence and customer success drives our mission to support our partners' growth.