About the job
Join FMX as we embark on a groundbreaking journey to establish our Partnership Program from the ground up. We are seeking a dynamic Partnership Program Manager who possesses a robust track record in building and scaling integration partner programs. In this pivotal role, you will serve as the internal subject matter expert, driving a high-quality, repeatable partnership model.
Key Responsibilities:
- Conduct scoping calls with customers and prospects to capture workflows, requirements, and acceptance criteria.
- Evaluate partner API documentation and collaborate with Engineering to determine feasibility, effort, risks, and dependencies.
- Assess the strategic viability of customer-sourced integrations for FMX's development and support.
- Initiate formal partnership steps with vendors when appropriate.
- Drive scope alignment and secure formal agreements through Statements of Work (SOW).
- Oversee delivery and testing processes with Engineering and the requesting customer.
- Develop and manage a structured inbound partner intake process.
- Define and uphold criteria for official FMX partnership status.
- Lead partnership formation activities, documenting agreements and expectations.
- Manage ongoing partner relationships, including maintaining profiles and engagement history in a Partner Relationship Management (PRM) or CRM system.
- Ensure partners are adequately prepared for testing by providing necessary environments, documentation, and support.
- Maintain an up-to-date inventory of partnerships and integrations.
- Identify and pursue strategic integration opportunities to enhance FMX's marketability, retention, and revenue growth.
- Validate market demand and recruit design partners or test customers for integrations.
- Coordinate testing for FMX-sourced strategic integrations by engaging FMX customers.
- Execute the feasibility and testing process consistently across customer-sourced and FMX-sourced work.
- Guarantee long-term supportability of integrations through clear ownership, documentation, and governance.
- Collaborate with Marketing and Sales to launch and promote integrations to our customer base.
- Create enablement materials such as positioning documents, one-pagers, FAQs, qualification guidance, and internal playbooks.
- Monitor partner-sourced and partner-influenced pipeline metrics, iterating on results as needed.
- Provide organized and proactive stakeholder updates detailing status, risks, decisions required, and next steps.