About the job
Join Our Team as a Patient Care Coordinator!
Are you eager to be part of a dynamic organization that makes a difference in people's lives? At BenchMark Physical Therapy, a proud partner of Upstream Rehabilitation, we're searching for a dedicated Patient Care Coordinator in Decatur, GA, to enhance our clinic operations.
What Does a Patient Care Coordinator Do?
- As an entry-level position, the Patient Care Coordinator plays a vital role in ensuring the smooth daily operations of our clinic.
- We value exceptional customer service skills in our Patient Care Coordinators.
- This role offers a diverse learning experience, requiring multitasking across various computer systems daily.
A Typical Day in the Life:
- Welcome every visitor with a warm and friendly demeanor.
- Efficiently schedule new patient referrals received via fax or phone.
- Confirm patients' insurance coverage.
- Handle patient payments with precision.
- Maintain an organized and tidy front office environment.
- Undertake additional responsibilities as needed.
Full-Time Benefits Include:
- Annual paid Charity Day to support a cause that matters to you.
- Comprehensive Medical, Dental, Vision, Life, and Disability Insurance.
- Three weeks of Paid Time Off in addition to paid holidays.
- 401K plan with company matching contributions.
Position Overview:
The Patient Care Coordinator - I (PCC-I) plays a crucial role in supporting the growth of our clinic by ensuring excellence in practice management and patient intake processes. Collaborating closely with the Clinic Director (CD), this position is integral to executing efficient clinic operations while embodying the mission, vision, and values of Upstream Rehabilitation.
Key Responsibilities:
- Core Duties:
- Collect all payments due at the time of service.
- Convert referrals into patient evaluations.
- Schedule patient appointments effectively.
- Deliver outstanding customer service.
- Create a welcoming atmosphere within the clinic.
- Conduct welcome calls to ensure a positive patient experience and enhance arrival rates.