About the job
Join Our Growing Team as a Patient Care Coordinator!
At BenchMark Physical Therapy, part of the Upstream Rehabilitation family, we are dedicated to making a meaningful difference in the lives of our patients. If you are passionate about healthcare and eager to contribute to a supportive environment, we invite you to apply for our Patient Care Coordinator position in Midlothian, VA!
What Does a Patient Care Coordinator Do?
- As an integral part of our clinic, the Patient Care Coordinator ensures smooth daily operations and fosters a welcoming atmosphere for patients.
- Exceptional customer service skills are a must for this role.
- This position offers a dynamic environment where you'll learn and use various computer programs to enhance your multitasking skills.
A Typical Day in the Role:
- Greet every visitor with warmth and friendliness.
- Schedule new patient referrals via phone and fax from healthcare providers.
- Verify patients' insurance coverage effectively.
- Collect payments and maintain accurate financial records.
- Keep the front office organized and efficient.
- Perform additional administrative duties as required.
Full-Time Employee Benefits:
- Annual paid Charity Day to support a cause you care about.
- Comprehensive Medical, Dental, Vision, Life, and Disability Insurance.
- Generous Paid Time Off policy plus paid holidays.
- 401(k) plan with company matching contributions.
Position Summary:
The Patient Care Coordinator - I (PCC-I) plays a crucial role in driving clinic success through effective practice management and patient intake processes. Collaborating closely with the Clinic Director, you will implement efficient procedures that uphold the mission, vision, and values of Upstream Rehabilitation.
Core Responsibilities:
- Collect payments at the time of service.
- Convert referrals into scheduled evaluations.
- Manage patient appointment scheduling.
- Deliver excellent customer service to enhance the patient experience.
Join us and be part of a team that values your contributions while supporting your growth!

