About the job
Join Our Team as a Patient Care Coordinator at Results Physiotherapy!
Are you eager to be part of a dynamic, growing organization where your contributions can significantly enhance the lives of others? If so, this is the perfect opportunity for you!
Role Overview:
- The Patient Care Coordinator is a vital entry-level role responsible for ensuring smooth and efficient daily operations within our clinic.
- We seek candidates with outstanding customer service abilities and a passion for helping others.
- In this role, you will experience continuous learning as you navigate multiple software systems daily.
Daily Responsibilities:
- Greet all visitors with a warm and friendly demeanor.
- Schedule appointments for new referrals received via fax or phone from patients and physician offices.
- Confirm insurance coverage for patients efficiently.
- Collect patient payments accurately.
- Maintain an organized and tidy front office environment.
- Perform other related duties as required.
Full-Time Benefits Include:
- Annual paid Charity Day to support a cause you are passionate about.
- Comprehensive Medical, Dental, and Vision Insurance, along with Life and Disability Insurance.
- Three weeks of Paid Time Off plus paid holidays.
- 401(k) plan with company matching.
Position Summary:
The Patient Care Coordinator - I (PCC-I) plays a key role in supporting clinic growth through excellence in patient intake and practice management processes. This individual collaborates with the Clinic Director to implement efficient clinic operations while embodying the mission and values of Upstream Rehabilitation.
Core Responsibilities:
- Ensure all payments are collected at the time of service.
- Facilitate the conversion of referrals into evaluations.
- Schedule patient visits effectively.
- Deliver exceptional customer service at all times.
- Create a welcoming atmosphere in the clinic.
- Make welcome calls to patients.
- Enhance patient arrival rates through exceptional customer experience.