About the job
- Welcome patients with a warm and friendly demeanor, ensuring exceptional customer service at all times.
- Oversee the comprehensive care journey for each patient, from their initial assessment through to their discharge.
- Manage phone communications effectively, addressing inquiries and directing calls as necessary.
- Utilize electronic scheduling tools to coordinate appointments efficiently.
- Perform accurate data entry to maintain up-to-date patient information.
- Verify and update personal and financial details of patients to ensure accuracy.
- Maintain organized patient charts and electronic medical records, adhering to confidentiality standards.
- Facilitate the collection, posting, and depositing of patient payments.
- Assist with administrative tasks such as faxing and filing, and undertake any additional responsibilities as assigned.