About the job
Join Our Team as a Patient Experience Coordinator at Marquis MD Concierge Medicine
Boca Raton, FL
Deliver Unmatched Hospitality to Our Concierge Medical Practice Members
At Marquis MD, we are revolutionizing the doctor-patient relationship through access, trust, and meaningful connections. As a Patient Experience Coordinator, you will be instrumental in creating lasting first impressions and ensuring that every member's experience is seamless, personalized, and reflective of our brand values.
Core Responsibilities
Member Experience and Hospitality
- Greet and assist patients and guests with a warm, professional demeanor that embodies the Marquis MD standard.
- Anticipate member needs, delivering a personalized and effortless experience.
- Maintain an organized and sophisticated reception area.
- Handle all interactions with discretion, empathy, and care.
- Collaborate with the healthcare team to ensure a smooth patient flow.
Scheduling and Coordination
- Oversee appointment scheduling and confirmations.
- Assist with membership inquiries, renewals, and onboarding processes.
- Coordinate referrals and necessary follow-ups.
- Facilitate clear and timely communication between patients and healthcare providers.
Administrative and Operational Support
- Address phone, email, and in-person inquiries professionally.
- Keep organized and accurate documentation of all interactions.
- Assist with forms, billing coordination, and various correspondence.
- Identify and implement opportunities to improve front-of-house efficiency.
Qualifications
The ideal candidate will possess:
- Previous consumer-facing experience in high-end hospitality (luxury hotels, private clubs, or upscale retail).
- Experience serving discerning clientele.
- Exceptional interpersonal and communication skills.
- Strong organizational abilities and meticulous attention to detail.
- A polished appearance that aligns with the Marquis MD brand.
- The ability to maintain professionalism and composure in high-pressure situations.
Key Attributes
- Warm, intuitive, and approachable.
- Proactive and detail-oriented.
- Reliable and team-oriented.
- Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.
Benefits
- 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays).
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Comprehensive medical, dental, and vision insurance, along with long-term disability and life insurance.
- Generous 401(k) plan with up to 6% employer match.