Qualifications
We're Looking ForA bachelor's degree with at least 2 years of experience in payments, finance, or banking operations.Outstanding attention to detail, a strong sense of urgency, and exceptional organizational skills.Excellent communication and teamwork abilities.A positive, proactive attitude, eager to drive continuous improvement.Fluency in English, both written and spoken (additional languages are a plus).Capability to work independently and complete projects in a fast-paced environment.A willingness to learn and a passion for problem-solving and customer support.Strong analytical and computer skills, including proficiency in Excel and online tools (e.g., Google Apps).Experience in a banking or large payments organization is advantageous.
About the job
Join Our Team
We are seeking a dedicated Payment Operations Associate to become a vital member of our Formatting & Investigations team within our globally recognized Payment Operations department. In this role, you will assist in managing our increasing volume of domestic and international payments while ensuring exceptional client service.
Our team thrives in a dynamic environment where efficiency and effectiveness are paramount. We value a proactive team player who is committed to going above and beyond for our clients.
With a strong focus on diversity and inclusion, we believe that our FlyMates are our most valuable asset.
Your Responsibilities
- Handle a growing number of international and domestic payments.
- Verify beneficiary account details (KYC) to ensure compliance with AML regulations and internal policies.
- Collaborate closely with payment partners and banks to swiftly resolve payment issues.
- Identify and report processing inefficiencies, contributing to their resolution.
- Review, enhance, and uphold payment formatting rules to minimize issues.
- Work alongside the Compliance team to refine internal policies, reducing friction in the AML process.
- Directly communicate with payers via email and phone to resolve issues and prevent delays.
About Flywire
Embark on Your Career Journey with Flywire!At Flywire, we are passionate about delivering crucial and complex payment solutions. Our mission is to streamline the payment process for our clients and their customers worldwide, ensuring ease of transactions regardless of location. Join us in this exciting journey and see how you can make an impact!Founded over a decade ago, Flywire has evolved into a global payments enablement and software company, initially focused on higher education payments. We have expanded our reach into new regions and diverse industries, continually enhancing our product offerings to provide significant value to clients globally.