About the job
Join Wise as a Product Specialist within our Global Product Operations - Cards Pay-in team, dedicated to enhancing the speed at which our customers receive their global funds.
In this pivotal role, you will focus on project management, operationalizing new products and features, and refining existing processes linked to the Cards Pay-in domain. Your responsibility will be to ensure these processes are scalable, efficient, and designed to mitigate risks. You will take complete ownership of projects from their inception to implementation, which entails assessing problems, creating rollout strategies, collaborating across teams, conducting thorough testing, and refining solutions. You will work closely with various functions within Wise such as Product & Engineering, Risk, Compliance, Customer Support, Finance, and Treasury to transform the evolving customer and Payment Operations challenges into scalable, automated systems and processes.
Your contributions will include:
- Full project ownership from scoping to implementation, including assessing problems, creating rollout plans, collaborating across teams, and conducting testing;
- Identifying and prioritizing manual workload drivers within Product Operations relevant to your domain;
- Translating customer requirements into operational processes supported by data-driven insights;
- Proactively initiating and prioritizing projects based on both team and customer needs while driving innovation and process improvements;
- Collaborating with stakeholders to operationalize new products or enhancements, solving complex issues promptly;
- Developing efficient operational processes that reduce manual workload with minimal guidance;
- Working with risk teams to evaluate, mitigate, and manage associated risks;
- Ensuring that Key Performance Indicators (KPIs) are relevant and impactful, establishing them for new products/features, and monitoring changes;
- Serving as the first-level escalation point for incidents within your area of expertise;
- Mentoring other Payment Operations Specialists and collaborating with fellow Product Specialists.

