About the job
The Role
As a Personal Care Specialist at Green Thumb Industries, you will engage with patients and customers in a welcoming retail environment, providing personalized assistance from the moment they arrive until their checkout. Our ideal candidate is friendly and outgoing, similar to a barista in your favorite café. You will play a crucial role in connecting each unique customer with the right products and consumption methods tailored to their individual needs. Your expertise in our extensive product menu will be invaluable in ensuring a positive experience for everyone who walks through our dispensary doors.
Responsibilities
- Provide exceptional customer service by engaging with patients and customers in a friendly retail setting.
- Educate patients and customers on product offerings, consumption methods, and safety protocols.
- Utilize your product knowledge to recommend effective and safe regimens suited to each individual's needs while staying current on product updates.
- Foster a positive and communicative work environment focused on patient and customer satisfaction.
- Assist in verifying order deliveries for accuracy.
- Support management to ensure smooth retail store operations, compliance with regulations, and address reported issues or complaints.
- Ensure strict adherence to local and state cannabis regulations.
- Maintain proper stock levels on the sales floor and ensure the store's presentation meets compliance standards.
- Manage hard copy files as required.
- Follow security measures and safety compliance procedures diligently.
Complete assigned duties at various workstations as determined by management during scheduled shifts, including:
- Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
- Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
- Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
- Other assigned duties as needed

